Our Process

Initial Contact and Enquiry

Your journey begins when you contact us by phone, email, or through our website enquiry form. We'll have an initial conversation to understand your project requirements, answer any immediate questions, and arrange a suitable time to discuss your needs in more detail.

Consultation and Site Visit

We arrange a convenient time to visit your property and discuss your project in detail. During this consultation, we'll:

• Listen carefully to your vision and requirements
• Assess the space and technical considerations
• Discuss design options and practical solutions
• Answer all your questions
• Provide expert advice based on our experience
• Discuss timescales and budget expectations

This consultation is free and comes with no obligation. We believe in taking the time to understand your needs properly before providing recommendations.

Quotation

Following our consultation, we prepare a detailed, transparent quotation for your project. Our quotes clearly outline:

• Scope of work to be completed
• Materials to be used
• Timescale for completion
• Breakdown of costs
• Terms and conditions

We provide honest, competitive pricing with no hidden costs. If you have any questions about your quotation, we're always happy to discuss and clarify any details.

Planning and Preparation

Once you accept our quotation, we move into the planning phase. Depending on your project, this may include:

• Finalising design details
• Ordering materials
• Scheduling tradespeople
• Obtaining necessary permits or approvals
• Coordinating access and logistics

We keep you informed throughout this phase and confirm start dates that work for your schedule.

Project Execution

When work begins, we manage every aspect of your project with professionalism and care:

• We arrive on time and work efficiently
• We coordinate all trades and suppliers
• We maintain clear communication, updating you on progress
• We keep disruption to a minimum
• We maintain a clean, safe work environment
• We address any issues promptly
• We ensure quality at every stage

Barry Thompson personally oversees all projects, ensuring our high standards are maintained throughout.

Quality Checks and Finishing

As your project nears completion, we conduct thorough quality checks to ensure every detail meets our exacting standards. We complete all finishing touches, clean up thoroughly, and ensure you're completely satisfied with the workmanship.

Final Inspection and Handover

Before we consider a project complete, we walk through the finished work with you, ensuring everything has been completed to your satisfaction. We address any final adjustments if needed and provide any relevant documentation, warranties, or care instructions.

Aftercare

Our relationship doesn't end when the project is complete. We stand behind our work and remain available should you have any questions or concerns. Many of our clients return to us for additional projects, confident in the quality and reliability of our service.