Legal

Privacy Policy

Last updated: 19/11/2025

1. Introduction

B. Thompson Joinery Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: Name, email address, phone number, postal address, and other contact information you provide when requesting quotes or contacting us.
  • Project Information: Details about your joinery project requirements, budget, and timeline.
  • Usage Data: Information about how you access and use our website, including IP address, browser type, pages visited, and time spent on pages.
  • Cookies: We use cookies and similar tracking technologies to track activity on our website and hold certain information.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotations
  • Deliver, maintain, and improve our services
  • Send you updates about your projects and service information
  • Process transactions and send related information
  • Improve our website and user experience
  • Monitor and analyze usage and trends
  • Comply with legal obligations

4. Disclosure of Your Information

We may share information we collect about you as follows:

  • Service Providers: With contractors, suppliers, and service providers who perform services on our behalf
  • Legal Requirements: If required by law or in response to valid requests by public authorities
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Data Protection Rights

Under GDPR, you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request restriction of processing your personal data
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Object: Object to our processing of your personal data

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

← Return to Homepage